JOB TITLE: HEAD OF HARD LUXURYLOCATION: DUBAI MALLORGANISATION UNIT: HERMES MIDDLE EAST LLCSCOPE OF JOB: The Head of Hard Luxury is responsible for partnering with the Store Manager tosuccessfully run all aspects of the business in his/her departments including building sales, teammanagement, identifying opportunities and client development via CRM and services initiativesand operations.
Responsibilities
- People development and team management
- Conducting interviews and participating to the recruitment of the team.
- Daily supervision of the team (coaching, training, organizing morning briefs and assistingin achieving sales objectives).
- Being able to assess the team members and identify talents among the team membersand conduct development plan/improvement plan when needed.
- Conducting monthly touch-base meetings and Annual Performance Evaluations.
- Lead sales staff of his section hand in hand with the team leader and indirectly the restof the team in the absence of the other Floor Managers.
- Motivate teams, create a sense of team spirit, discipline and mutual respect, as well asdedication and loyalty to the company, recognize individual and team efforts.
- Sales and Service Demonstrates an active management presence on the sales floor (manager on duty
- MOD coverage).
- Delivering exceptional service and ensuring all team members embody the Hermesspirit.
- Identifying sales opportunities for his/her section by weekly review of business by métier,tracking delivery and special orders.
- Responsible for achieving the sales goal for the year for his/her section.
- Communicates CRM standards, follows up daily for associate compliance and tomaximize quality of client capture rate and detailed information.
- Making critical client decisions and running business during Store Director visits to
- Podium/Paris.
- Operations Ensures policy and procedure is clearly communicated to team and all are activelycompliant.
- Complete the Daily Sales Report accurately with qualitative feedback when required.
- Ensure and anticipate proper schedule needs for the team.
- Keep accurate record ofvacation, public holidays, and attendance in partnership with Sales and Service Supportteam and HR.Supports Sales and Service Support function and Stock Management function.
- Product management
- In charge of several métiers/product categories in terms of sales, visual merchandising,inventory control, training, etc.
- Be responsible for market updates and give buying advice to store manager.
- Partner with VM team to highlight business needs.
- Responsible for maintaining stock levels in all métiers, MOS, and sell through.MEASURES OF SUCCESS:Successfully leads the assigned Métiers.
- Develops and coaches the team to deliver excellent service and results.
- Achieves business results of the department and overall stores.
- Experience
- Prior management experience in luxury retail/ retail is essential.4 + years in Retail or related experience.
- Must possess basic office skills including proficiency in Excel, Word, Cegid.
- Ability to interpret sales data and translate to effective business.recommendations/action plan.
- Clear written verbal communication skills.“Hands on” Manager, leading by example, with strong leadership skills.A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
- Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
- The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
- Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://talents.hermes.com/fr/sites/CX
Job Function
Information Technology (IT) Company Industry/Sector: Other
What We Offer
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