About Sarie
Sarie helps founders, businesses, investors and international entrepreneurs establish, operate and scale in the UAE.
From business setup and immigration to licensing, renewals and ongoing operational support, we help clients navigate the UAE with clarity, speed and confidence.
We are not a transactional setup company.
We are building a more modern, premium and structured business operating experience, supported by technology, strong ecosystem partnerships and a growing client base of 100+ businesses.
As we scale, we're looking for a high-calibre client relationship professional to help own, sustain and elevate the overall client experience.
The Role
This is a client ownership role.
You will be the primary relationship owner for clients across business setup, immigration, licensing, renewals, amendments and ongoing UAE business support services.
Your role is to ensure clients feel informed, supported and professionally managed throughout their journey with Sarie.
You will work closely with internal teams, leadership and external stakeholders to ensure smooth delivery and an exceptional client experience.
This is not a back-office processing role or a remote working position.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients
- Build trusted long-term client relationships
- Manage expectations clearly from onboarding through completion and beyond
- Provide proactive updates, timelines and next steps
- Handle client concerns and escalations professionally
- Deliver a premium and responsive client experience
Coordination & Delivery
- Coordinate with operations, finance, leadership and external stakeholders
- Track active client cases, documentation requirements and key deadlines
- Ensure commitments are delivered accurately and on time
- Maintain accurate client records and communication logs
- Support smooth handovers from sales and onboarding teams
- Escalate issues proactively and help drive resolution
Client Experience & Growth
- Help strengthen and improve the overall client journey
- Contribute to process and communication improvements
- Identify opportunities for renewals, referrals and additional services
- Support long-term client retention and relationship growth
Ideal Candidate
We're looking for someone with
- 3–7 years of experience in client relationship management, customer success, account management, business setup, immigration, relocation or similar client-facing roles
- UAE business setup, visa or licensing experience strongly preferred
- Excellent communication and relationship management skills
- High ownership and accountability
- Strong organisational skills and exceptional attention to detail
- A calm, solution-oriented mindset under pressure
- Strong emotional intelligence and interpersonal skills
- Fluency in spoken and written English
- Strong cross-cultural communication skills
- Comfort working in a fast-moving founder-led environment
Bonus, If You Understand
- UAE Free Zone and Mainland company setup
- UAE immigration and visa workflows
- MOHRE, ICP and GDRFA processes
- CRM platforms and workflow management systems
- Licensing, renewals and corporate administration processes
Additional languages such as Russian, Arabic, Spanish, Chinese, French or German are a plus.
Why Join Sarie?
- Work directly with founders and leadership
- Join a fast-growing and credible UAE business
- Help shape a premium client success function
- Gain broad exposure across immigration, business setup and operational services
- Be part of a business that values ownership, responsiveness and long-term client trust
- Strong growth and performance-linked opportunities for the right candidate
Kindly note preference will be given to immediate joiners.
Work Location: In person
