Support Agent

• Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases
• Build rapport with potential and existing clients through confident, friendly, and professional communication
• Lead on-site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations
• Train client staff on robot operation, basic troubleshooting, and day-to-day use during and after deployment
• Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries
• Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues
• Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary
• Record unboxing, demo, and technical videos for marketing, customer onboarding, and support purposes
• Write user manuals, setup guides, and technical documentation for customers and internal reference
• Maintain and update documentation and video content regularly to reflect new products and software updates

Requirements

• Bachelor's degree or Diploma in Robotics, Mechatronics, Engineering, or a related field
• Excellent communication and presentation skills — able to engage both technical and non-technical audiences confidently
• Comfortable in a customer-facing showroom or field environment
• Able to perform basic robot repairs and hardware troubleshooting
• Able to create clear written documentation and produce simple video content