Business Analyst

Responsibilities

• Own the full requirements lifecycle by eliciting, analyzing, and documenting business requirements, including Agile user stories, acceptance criteria, wireframes, and supporting artefacts.
• Act as a key communication bridge between cross-functional internal teams and clients across multiple locations by conducting solution reviews, providing feedback on issues and improvements, and sharing key insights with stakeholders.
• Collaborate closely with the Product Owner to create, prioritize, and maintain a well-groomed product backlog, ensuring user stories are sprint-ready and aligned with business value.
• Manage assigned projects end-to-end by conducting impact assessments, documenting scope changes, facilitating stakeholder sign-offs for revised requirements, and ensuring timely delivery within tight deadlines throughout the software development lifecycle.
• Participate actively in Scrum ceremonies and work closely with developers and testers to understand delivery capacity and support effective sprint planning.
• Develop process models to document current and future-state business processes, while defining reports, dashboards, and KPIs to support business performance tracking and data-driven decision-making.
• Provide post-deployment support including implementation assistance, issue resolution, and end-user training.

Requirements

• Bachelor’s degree in Information Systems, Computer Science or a related field.
• Minimum 2+ years of Business Analyst experience in an Agile environment.
• Experience in end-to-end requirements gathering, analysis, documentation, and delivery coordination across cross-functional, global teams.
• Strong analytical and problem-solving skills with the ability to translate business needs into clear functional and technical requirements.
• Experience supporting UAT, managing production issues, and handling stakeholder and client queries, with excellent communication and stakeholder management skills across distributed teams.
• Proficiency in Agile and documentation tools such as Jira and Microsoft Office Suite, Confluence and Strong skills in data analysis and reporting using Excel, Power BI, or similar tools.
• Ability to create process models, workflows, user journeys, and business diagrams using BPMN or similar methodologies, with exposure to wireframing tools such as Figma and AI-powered tools.
• Strong communication, stakeholder management, and collaboration skills, with the ability to work independently and take ownership in fast-paced Agile environments.
• Agile certifications (CSM, PSM, etc.) and exposure to GRC (Governance, Risk & Compliance) product environments will be considered an added advantage.