Junior Service Desk Executive

About Us

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.

Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you'll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!

We are seeking a Service Desk Executive to provide exceptional support to our clients,primarily production companies, international broadcasters, and content suppliers. Theideal candidate will be a strong communicator with a keen eye for detail and the abilityto thrive in a fast-paced environment.

Responsibilities

• Assist and support users with system-related queries to resolve them in a timely manner
• Offer a seamless client experience by accurately interpreting and resolving queries
• Build and maintain positive relationships between reputed production companies, international broadcasters, and content suppliers
• Set up and manage client accounts on the company systems
• Facilitate communication between broadcasters and production companies
• Troubleshoot user-related issues to provide accurate and appropriate solutions
• Prepare documents relating to the Service Desk workflow

Requirements

• Diploma or a partially completed HND or any other equivalent qualification
• Excellent communication skills in English (Verbal / Written)
• Good computer literacy (MS Office / Google Sheets)
• Strong communication and interpersonal skills to collaborate effectively with team members and clients
• Attention to detail
• Ability to manage multiple assignments and work under tight schedules
• Flexible personality and a good team player
• Ability to work according to foreign calendars
• Benefits💰 Competitive salary🏠 Flexible hybrid work options to support your lifestyle🏥 Health and life insurance coverage💻 Latest tech and tools to help you work efficiently🌍 A friendly, inclusive, and international team environment
• EEO / Accommodation
• At Orfium, we are proud to be an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.