Flight Compensation Customer Support (Italian Speaking)

Job Summary

We are seeking a dedicated Flight Compensation Customer Support representative fluent in Italian to join our team. This role involves assisting customers with flight compensation claims, providing exceptional service, and ensuring efficient resolution of queries. The ideal candidate will possess strong communication skills and attention to detail.

This is an excellent opportunity for individuals passionate about customer support within the travel and aviation industry.

Responsibilities

• Manage customer enquiries related to flight compensation claims via multiple communication channels, including email and phone.
• Assist customers in understanding their rights and the compensation process in accordance with relevant regulations.
• utilise our internal CRM platform to log, track, and update customer interactions and case progress efficiently.
• Provide clear, professional, and empathetic communication tailored to Italian-speaking customers.
• Contribute to continuous improvement initiatives by providing feedback on processes and customer experiences.

Experience

• Proven experience in customer support roles or travel industries is preferred.
• Familiarity with CRM platforms is highly desirable.
• Excellent communication skills in both Italian and English, demonstrating clarity and professionalism.
• Experience working in a fast-paced environment with a focus on delivering high-quality service under pressure is advantageous. This position offers an engaging environment where your language skills and customer support abilities can make a meaningful impact on customer satisfaction within the aviation sector.

Pay: £12.75-£13.50 per hour

Application question(s)

• Are you located in London?

Work authorisation

• United Kingdom (required)

Work Location: In person