Customer Care Representative

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Join Our Team as a Customer Care Representative (Dubai, UAE)

At our organization, every sample, every interaction, and every client truly matter. We’re committed to delivering excellence in healthcare and we’re looking for someone who shares that same drive and purpose.

As a Customer Care Representative, you’ll be the vital link connecting clinics, patients, and our laboratory teams. Your role ensures samples are handled with precision, clients receive exceptional support, and operations run smoothly from end to end.

What You’ll Be Part Of

You’ll join a team that values quality, integrity, innovation, and collaboration. Every day, your work will directly contribute to patient care and meaningful clinical outcomes.

Your Impact

• Serve as the bridge between clinics and our laboratory
• Ensure biological samples reach the lab safely and on time
• Support clients with empathy, accuracy, and professionalism
• Uphold the highest standards of compliance and safety
• Strengthen operational excellence through accurate Salesforce and Navision use

What You’ll Do

• Deliver exceptional customer care and service coordination
• Manage daily sample reception and cold‑chain logistics
• Use Salesforce to track cases and client interactions
• Register patient and sample data in Navision with precision
• Maintain documentation, traceability, and SOP compliance
• Collaborate with Sales, Logistics, and Laboratory teams to exceed client expectations

What You Bring

• A passion for service and operational excellence
• A bachelor’s degree, preferably in a healthcare‑related field
• At least 2 years of experience in customer service, logistics, or laboratory workflows
• Experience with Salesforce and/or Navision
• Strong attention to detail and data accuracy
• Ability to thrive in a regulated, fast‑paced environment
• Excellent communication, empathy, and patient care skills
• Ability to speak Arabic (preferred/advantageous) to support regional patients

Benefits

• Competitive salary package
• Health insurance coverage
• Annual leave Ticket
• Professional development & training opportunities

We look forward to receiving your application!

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors.

Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.