Customer Service Assistant (SGP) - Orchard Road

A Customer Service Assistant assists customers with inquiries related to a company’s products and services. Customer Service Associates maintain adequate company and product knowledge to provide proficient service. Also known as Customer Service Representative.

Customer Service Assistant Responsibilities

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Customer Service Associate Requirements

• High School Diploma, GED, or suitable equivalent.
• 1+ years customer service experience, preferably in related field.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.