Job Summary
We are looking for a proactive and detail-oriented Business Operations Executive to join our team. The successful candidate will support the day-to-day operation of our mobile business, covering marketing operations, sales operations, customer and billing support, logistics coordination, process management, and reporting.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to gain broad exposure across multiple aspects of a mobile telecommunications business.
Responsibilities
- Support the day-to-day operation of the mobile business, including marketing, sales, customer service, billing and logistics activities.
- Assist in marketing campaigns, events, promotional activities and social media initiatives.
- Provide second-line support for customer service escalations and coordinate with network partners on operational matters.
- Support sales operations, including reporting, order fulfilment, stock management and performance tracking.
- Review and improve operational processes to ensure compliance with company policies and enhance efficiency.
- Prepare management reports and business analysis, and work closely with product teams to identify service and process improvements.
- Support ad hoc projects and other operational initiatives as required.
Requirements
- Bachelor's degree or equivalent qualification.
- Previous experience in an operations support role would be advantageous.
- Basic knowledge of mobile telecommunications, customer service operations, billing processes or logistics management is preferred.
- Proficient in Microsoft Office applications, particularly Excel and data analysis.
- Strong attention to detail and commitment to accuracy.
- Self-motivated, proactive and passionate about delivering high-quality work.
- Excellent interpersonal and communication skills.
- Positive, confident and professional approach.
- Ability to listen, analyse issues and communicate effectively with stakeholders.
- Good command of written and spoken English.
- Mandarin and/or Cantonese language skills would be an advantage.
Benefits
- Company pension
- Private medical insurance
Work Location: In person
