Who are we?
We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.
Why choose us?
Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.
Job Description
We are recruiting for a receptionist to join our team and deliver theSoft Facilities Management services.
The position is responsible for making a world class first impression of the organisation, upholdingthe client values and carefully stewarding customers through moments that matter. Exceptional work andstrong problem-solving skills are crucial to the role. Our team are beholders to a series of servicestandards that reflect core behaviours that should be embodied in every interaction made.
Key Responsibilities
- Manage the Visitor Management system, ensuring all guests receive a memorable andprofessional welcome, with all badges prepared in advance of arrival for a seamless userexperience for the building Welcome all internal colleagues in a courteous and professional manner Maintain complete ownership of the reception area and its surrounding areas by collaboratingwith all colleagues and service partners to ensure it reflects a positive image of the company Assist with issuing and delivery of lost and forgotten passes when applicable Use the technology platform to ensure all loaned items are scanned in and out within agreedtimelines Actively and positively engage with colleagues, clients and other stakeholders to ensure aseamless service experience and coordination across departments Provide general administrative support to various departments, including photocopying, filing,and data entry Ensure that all matters that may impact the smooth running of the building and facilities areimmediately reported and collaborate with the relevant stakeholders to ensure timely closure oftickets and jobs Provide support to the admin team by posting and assigning workplace tickets on the Helpdesksystem Assist the Admin team in the management of the Desk Booking system Build and maintain strong working relationships with the Security Team, ensuring that thebuilding is secure at all times Report health and safety hazards and take proactive action to resolve the risk where appropriate Provide information in relation to local transport links and service statuses so guests are providedwith up-to-date information for their onward journeys Hold general knowledge of local amenities and directions Be familiarised with the Workplace Coordinator roles to provide cover as and when required Must be operationally hands on to assist wider team during peak periods and work flexible hoursfrom time to time Promote and maintain the core values of CBRE Excellerate and the client Perform other duties as assigned Delivery of services shall be in line with the strategy set by the client and the Workplace
- Management Main Contact.
- Communication Skills Ability to comprehend and interpret instructions, short correspondence, and memos, and askclarifying questions to ensure understanding Ability to respond to common inquiries or complaints from clients, co-workers, and/orsupervisor/manager
- Skills Required Proven experience as a receptionist or in a similar role, preferably in a hotel / service industry /corporate environment Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and goodmorale Excellent communication and interpersonal skills, with a professional manner Strong organizational skills and attention to detail Ability to multitask and prioritise tasks effectively in a fast-paced environment Positive attitude, with a willingness to learn and adapt to new challenges Ability to maintain confidentiality and handle sensitive information with discretion Punctuality and reliability are essential Comfortable with and embracing of new technologies and digital tools Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)
