Guest Service Manager-OEM - $31 to $32 per HOUR

The Jay, Autograph Collection, stands as San Francisco's newest luxury lifestyle hotel, celebrated for blending classic San Francisco charm with modern, sophisticated design. Located in the vibrant heart of the Embarcadero and adjacent to the historic Jackson Square, The Jay offers guests an enriching experience that honors the makers and innovators who have shaped the city's rich cultural tapestry.

This meticulously renovated property is more than just a hotel—it's a vibrant community hub where guests can discover authentic local connections and enjoy thoughtfully curated offerings that pay tribute to San Francisco’s heritage and future. The name "Jay," derived from the Latin term meaning "to celebrate," reflects the hotel's mission to delight visitors with exceptional service and discovery.

The Jay seeks passionate associates who are committed to exceeding guest expectations through professional yet personable service. As a member of the team, you will act as a "friend-in-the-know," helping luxury lifestyle guests navigate and embrace all that San Francisco has to offer.

This role places a strong emphasis on guest service excellence, staff development, and operational efficiency in a luxury hotel environment. The hotel offers a competitive compensation package, including hourly wages ranging from $31.00 to $32.00, alongside comprehensive benefits designed to support the well-being of their team.

As a Front Office Manager at The Jay, you will oversee guest service standards during arrivals, departures, and throughout guest interactions to ensure a seamless hospitality experience. Your responsibilities will include supervising front desk operations, managing reservations and room inventory, and utilizing technology and systems to elevate guest satisfaction.

You will play a critical role in monitoring guest feedback, ensuring brand standards are met, and fostering a collaborative work environment across hotel departments. Strong leadership skills will be essential as you recruit, train, and mentor front office staff to foster a culture of excellence and continuous improvement.

This opportunity offers the chance to be part of an exciting chapter in The Jay's history, contributing directly to the growth and reputation of a luxury destination that now shines as a jewel in San Francisco’s Embarcadero, Jackson Square, and Financial District neighborhoods. If you enjoy working in a dynamic team environment where dedication is rewarded and fun is never forgotten, this role will be a perfect fit.

The Jay also values diversity and encourages applications from candidates with a broad range of backgrounds and experiences, including U.S. military veterans. Join us and help continue to build an unforgettable guest journey in one of the city’s most compelling lifestyle hotels.

• Minimum of 2 years front desk experience, preferably in leadership role
• Proficient with PMS system
• Advanced knowledge of brand's reward program
• Able to handle cash and credit transactions
• Computer literacy and financial management skills
• Effective interpersonal and communication skills
• Knowledge of local area attractions and transportation
• Ability to remain calm and alert during emergencies
• Understanding of federal, state and local employment laws
• Ability to make sound business decisions
• Knowledge of hotel operations
• Ability to establish and maintain working relationships with staff and customers

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