Food and Beverage Manager

About Us

Surround yourself with modern comforts at the Westin Pasadena. Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants. Be part of a group of people who are passionate about the Hospitality Industry. When you join our Team, you will receive competitive compensation, benefits and PTO programs.

Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria. Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes.

Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Direct day-to-day operations across all restaurant outlets, in-room dining, and banquets. (Note: While currently independent, this role may oversee the Executive Chef-who manages culinary, stewarding, and purchasing-in the future)
• Collaborate with the Executive Chef on food quality, timing and menu changes and development, including pricing and the Menu Engineering Tool (MET)
• Control and manage all areas of cost management including cost of food, beverage, salaries and wages, and other expenses.
• Plan and manage the presentation of all food and beverages in the hotel in a safe, sanitary, and cost-effective manner.
• Manage Human Resources within the division. Direct and oversee recruitment and development of associates; interview, hire, train, empower, coach and counsel, performance, and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
• Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulation, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Develop, implement, and oversee the department's business and marketing plans and budget. Continuously analyze, forecast, monitor, and control labor and food costs through effective operational and financial management strategies to meet or exceed budgetary and performance objectives. This responsibility will be carried out in close collaboration with the Executive Chef to ensure alignment of operational goals and financial results .
• Develop and implement menus and back-up (use records, production lists, pars, training, etc...) within corporate guidelines to continually improve revenues and profit margins while maintaining quality.
• Manage the maintenance/sanitation of the Food and Beverage Outlets, Banquet spaces and BOH areas. Protect the hotel's assets, comply with regulations and ensure quality service.
• Respond to customer trends, needs, issues, comments, and problems to ensure quality experience and enhance future sales prospects. Investigate all feedback and respond to the guests for additional feedback and satisfaction or problem resolution.
• Promote and encourage GSS and Online Traveler Review satisfaction and meet the monthly quotas for number of reviews posted. Create contests and awareness to ensure satisfaction and positive guest reviews.
• Execute and promote the Accident Prevention Program to minimize liabilities and related expenses.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Minimum of two years of post high school education.
• Minimum of five years of employment in a related position.
• Hotel experience preferred.
• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range

$100,000.00 - $110,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.

HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.