As a member of Munich Re the MedNet Global Health Care Solutions L.L.C. is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for a “Service Account Manager” The Account Manager role is to serve as the primary liaison for brokers, facilitating all aspects of insurance brokerage, account management, and client service within the Region.
This role is integral in supporting various customer segments, assisting partners in day-to-day business activities and ensuring client retention. Account Managers ensure exceptional service delivery by leveraging their expertise in client duties.
Your Job
- Act as the primary point of contact for all broker service-related inquiries and escalations, collaborating with internal partners to meet expectations and resolve concerns.
- Responsible for cultivating and sustaining robust relationships with broker team and clients to ensure high levels of satisfaction and loyalty.
- Facilitate weekly calls and meetings with internal and external clients/brokers to ensure alignment and fulfilment of broker and customer deliverables, while promoting consistent participation.
- Collaborate with internal departments to ensure cohesive and timely service execution.
- Monitor and analyze the performance of services provided, offering insights and recommendations for improvements.
- Familiarize clients with the use of digital tools and promote their adoption to enhance service efficiency.
- Stay informed about industry trends and best practices to offer the most current and effective solutions to clients.
- Solicit and utilize client feedback to identify service improvement opportunities and implement corrective actions to enhance service quality.
- Effectively address issues raised to support customer retention and loyalty, while maintaining a high level of service satisfaction through timely responses.
Your profile
- Bachelor’s degree in business administration or finance.
- A minimum of 5 years’ experience in a TPA, Insurance company or Broker.
- Experience in the Health Insurance sector (Primary Insurance, broker and TPA) would be an added advantage.
- Possess advanced skills in insurance brokerage, account management, and client servicing, and perform executive duties.
- Strong skills in analyzing and resolving issues to manage portfolio.
- Ability to leverage industry trends for enhanced service and increase business growth.
- Excellent communication skills that allow clear and persuasive interaction with clients.
- Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
