Account Manager, Line Maintenance Overseas Customers

The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown.

We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.

Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.

Position Description

Act as the commercial interface between customers and HAECO business units.

Coordinate and act as communication bridge on matters from proposal formulation, commercial negotiations, service delivery, to balancing customer and company interests to achieve mutually beneficial solutions.

With a drive for results and customer focus, the Commercial Officer will strive to meet the company’s targets in commercial.

What You'll Do

• Research for market intelligence and implement sales, contract renewal plans and products promotional campaign
• Prepare commercial proposals, materials and presentation for RFQ/RFP response and ensure product offering is in-line with customer expectation
• Communicate and perform contract negotiation with potential customers and facilitate dispute resolution; typically of medium to high complexity
• Lead and coordinate with stakeholders for services deliveries, acting as a first point of contact for customers
• Prepare KPI and Dashboard and present to customer and management
• Assist with budgeting and financial forecasts on assigned customer accounts
• Maintain frequent connections, implement and maintain robust customer interfaces and establish network with external stakeholders
• Liaise and coordinate with Group Commercial counterparts on business opportunities handling and priorities.
• Represent company at trade association meetings (e.g. IATP or other trade event)
• Comply with applicable operating and internal control procedures.

What You'll Need

1. Functional and other Relevant Experience

• Recognized degree in any disciplines, business / management related an advantage
• Minimum of 5 year of customer relations / marketing experience, preferably in aviation industry

2. Qualifications and other Relevant Knowledge

• Good interpersonal, communication and presentation skills
• Customer focus and results driven
• A good team player with exceptional customer services skills
• Collaborative and can quicky build effective relationships under a fast-paced environment
• Analytical, results-oriented, customer focus and good priority management skills
• Good problem solving and numerical skills, capable to address customers concerns
• Good knowledge of contracting process, with business acumen Proficient in preparing commercial proposal and RFQ/RFP responses
• Proficient in preparing customer support correspondences and presentations with MS Office applications
• Independent, well-organized and able to work under pressure with minimal supervision.
• Excellent command of English and Chinese, both spoken and written

HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs.

We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.

Build your career with us and be part of something bigger at HAECO!

Reference ID: 986

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

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