Client Success Executive

We exist to create positive change for people and the planet. Join us and make a difference too!

Join a Global Industry Leader!

For more than 120 years, BSI has helped organizations build trust, improve performance, and create lasting impact. Our purpose is to inspire trust for a more resilient world, helping organizations improve quality, safety, sustainability, and operational excellence.

We are looking for a relationship-driven professional who thrives on building trust, solving complex challenges, and helping clients achieve success. If you are passionate about creating exceptional client experiences and influencing positive business outcomes, we want to hear from you.

Job Title: Client Success Executive

Location: Remote – United States, Canada, Mexico, or Brazil

About The Role

As a Client Success Executive, you will play a critical role in strengthening client relationships, protecting recurring revenue, and improving the overall client experience across the Americas.

You will serve as a trusted advisor and strategic partner to clients, proactively identifying risks, addressing concerns, and helping clients realize the full value of their partnership with BSI. Working closely with Sales, Operations, Planning, Finance, Marketing, and Leadership teams, you will help drive client retention, service excellence, and long-term loyalty.

This role is ideal for someone who combines strong emotional intelligence with commercial awareness and enjoys influencing outcomes, solving problems, and building lasting relationships.

In Your Day-to-Day, You Will

• Build and strengthen relationships with clients across the Americas region.
• Proactively identify and engage at-risk clients before concerns escalate.
• Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI.
• Partner with internal teams to resolve client concerns and deliver positive outcomes.
• Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement.
• Advocate for clients while balancing business priorities and operational requirements.
• Support initiatives that improve client satisfaction, retention, and overall customer experience.
• Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate.
• Maintain accurate records, reporting, and documentation of client interactions and outcomes.
• Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty.

To Be Successful In The Role, You Will Have

• Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a similar customer-focused role.
• Experience managing challenging client conversations and resolving complex issues professionally and effectively.
• Demonstrated success influencing positive client outcomes and strengthening customer relationships.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Strong emotional intelligence, empathy, and problem-solving abilities.
• Commercial awareness with the ability to balance customer needs and business objectives.
• Experience working cross-functionally with multiple stakeholders and departments.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM platforms, reporting tools, or customer feedback systems.
• Professional services, certification, SaaS, consulting, training, or regulated industry experience is a plus.
• English fluency required; Portuguese and/or Spanish highly desirable.

Why Join BSI?

• Make a measurable impact on client success and business performance.
• Work with clients and colleagues across the Americas region.
• Join a collaborative, purpose-driven organization committed to continuous improvement.
• Competitive compensation and annual bonus opportunity.
• Comprehensive benefits package.
• Opportunities for professional growth and career development.
• Flexible remote work environment.

Who Thrives in This Role?

The most successful Client Success Executives are relationship builders who remain calm under pressure, communicate with confidence, and genuinely enjoy helping clients succeed. They are proactive, commercially minded, and motivated by creating long-term value for both clients and the business.

Most importantly, you'll join an organization whose purpose is to help organizations improve quality, safety, sustainability, and performance—creating a positive impact on businesses, people, and society.

What We Offer

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

This position offers a base annual salary of $68,400 - $80,000 (local currency); actual compensation is based on various factors, including but not limited to the candidate’s competencies, level of experience, education, location, divisional budget, and internal peer compensation comparisons.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience.

We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors.

Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.