Senior Program Manager (Chicago - Hybrid)

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO team. In this role, you will partner closely with leaders and teams across Commercial Services and other key business functions to drive some of Hyatt's most strategic and high-impact initiatives.

As a Senior Program Manager, you will lead large, complex, and highly visible programs from strategy through execution, bringing stakeholders together around a shared vision, navigating critical dependencies, and delivering outcomes that advance Hyatt's business priorities and help create exceptional experiences for customers, members, and guests.

You will be part of a team that is passionate about our purpose, committed to continuous learning and innovation, and dedicated to building meaningful connections across the organization. If you thrive on solving complex challenges, influencing across teams, and delivering results at scale, we'd love to hear from you.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world.

Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years.

This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

• Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives
• Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups
• Lead cross-functional coordination while managing dependencies, risks, issues, and escalations
• Partner with senior leadership to define program objectives, priorities, and success metrics
• Deliver executive-level communications, reporting, and strategic updates to stakeholders
• Drive accountability, alignment, and decision-making across business and technology teams
• Oversee program financials, including budgeting, forecasting, and resource planning
• Identify opportunities to enhance and standardize program management processes and best practices
• Mentor and support junior program and project managers to strengthen team capabilities
• Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives
• Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups
• Lead cross-functional coordination while managing dependencies, risks, issues, and escalations
• Partner with senior leadership to define program objectives, priorities, and success metrics
• Deliver executive-level communications, reporting, and strategic updates to stakeholders
• Drive accountability, alignment, and decision-making across business and technology teams
• Oversee program financials, including budgeting, forecasting, and resource planning
• Identify opportunities to enhance and standardize program management processes and best practices
• Mentor and support junior program and project managers to strengthen team capabilities

Qualifications

Experience Required

• 10+ years of experience in program/project management
• Comfortable operating in complex, cross-functional environments spanning business, operations, loyalty, product and technology teams
• Experience working with senior leadership stakeholders
• Hospitality industry with the ability to think beyond delivery to operational adoption and end-user experience, particularly at the property or customer level
• Familiarity with agile, innovation, or iterative delivery approaches preferred
• Clear, concise communicator capable of translating complex initiatives into actionable priorities, risks, decisions, and status updates for diverse audiences
• Experience with Smartsheet or similar tools
• Proficient in Microsoft Office Suite

Experience Preferred

• Bachelor’s degree in Marketing, Business, Technology, Product Management, Hospitality Management, Project Management or related field
• PMP Certification preferred

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The salary range for this position is $120,000 -160,000. This position is also eligible to earn an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.