Job S ummaryAs an Operations Manager, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics . By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations.
This position is a safety-sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
- Support the Branch Manager in implementing actions to achieve financial objectives.
- Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business .
- Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development .
- Optimize core processes and positively influence client relationships and business opportunities .
- Manages and fosters effective communication at all levels of the organization .
- Ensures daily operations are maintained as scheduled .
- Responsible for performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
- Assist the Branch Manager in ensuring compliance with all company policies.
- May fill in during the absence of the Branch Manager.
- Oversees rental operations and directs and checks the daily paperwork flow related.
- Communicates with sales personnel regarding jobs, quotes, problems, etc.
- Oversees maintenance and/or repair of Company vehicles.
- Ensure Safety training & protocols are followed and implemented at the branch.
- Available on a 24-hour basis for customer needs and facility security alarm situations.
- Other responsibilities as assigned.
- Knowledge and Skills Excellent verbal and written communication, attention to detail, and organizational skills .
- Ability to work independently and apply sound judgment to a variety of situations.
- Strong collaboration and presentation skills.
- Strong mechanical aptitude and time management skills.
- Emotional Intelligence and influential leadership skills.
- Basic Knowledge of principles of 6S to accurately optimize processes.
- Excellent customer service and organizational skills.
- Proficient knowledge in Microsoft Office.
Qualifications
- Bachelor’s degree preferred .
- Minimum ( 4 ) f our years of experience in operations in manufacturing or the construction industry is preferred.
- Must have a valid driver license.
