The Company

A global leader in supply chain compliance and quality solutions is seeking passionate professionals to join our growing team.

Key ResponsibilityOversee the daily operations of the office and ensure all necessary resources required available, and all staff perform the duties per the management system of the Certification Unit.

Report to: Head of Certification UnitWork Location: Kwun TongDetailed Responsibility: Develop and manage the operations for all schemes Saudi Standards, Metrology and Quality Organization , The GCC Standardization Organization, The Saudi Food & Drug Authority for all regions/ offices - Middle east, India, China.

Establish and Monitor KPIs for the operations team - daily / monthly.

Collaborate with Sales to Accelerate the Revenue Growth.

Enhance our Margin Performance via improved processes, policies and practices to achieve targeted results.

Formulating overall strategy, managing people, and establishing policies to ensure efficiency and precision of Operational team activities and responses, in accordance with the Procedures, Policies and Work Instructions.

To provide guidance and support the QA team in addressing audit findings identified by Government / accreditation bodies / Internal Audits.

Direct investigations to resolve client complaints or non-conformities related to Operations, if any, where necessary.

Represent the Organization in client meetings.

Provide feedback and suggestions during procedural/scheme or other QA document reviews in Operational/ functional aspects as and when required by QA.Ensure TQA customer promise is delivered, each time.

Monitor and supervision of operation staff to issue orders & respond to client with zero errors within the set TAT.Conduct regular (Weekly/Monthly) monitoring of all schemes orders completed to check the compliance.

Follow up with the sales for Inactive / Lost clients: Chase to win the business back.

Identify and initiate training sessions to build capacity & enhance employee competencies.

Identify the staffing requirements, discuss with top management for support and recruitments.

Conduct Team meetings.

Performance management and motivation through appreciation.

Communicate effectively and regularly with co-workers of all updates and changes.

Listening to staff and their problems and suggestions if any, and highlighting them to HCU.Preparing report about Schemes weekly and monthly performance.

Provide feedback on how the entire operation functions to the management on a regular basis.

General customer service includes responding to technical inquiries.

Ensure all operations comply with ISO/IEC 17065, and scheme requirements.

Monitor workload distribution, resource utilization, and service turnaround times.

Coordination with Accounts and Finance for all the subcontracted activities.

Coordination with Marketing team for all the updates on social networks, webinars, seminars, etc.

Any other activities as deemed necessary and advised by Top Management.

Minimum Requirement:at least 8 to 10 years’ of relevant experience, with a minimum of 3 years’ operational experience in a managerial position from a Certification Body.

Knowledge of ISO/IEC 17065 and ISO/IEC 17020 requirementsRespect for professional ethics and strong understanding in certificationProven experience in team leadership, coordination, managing cross- functional operational team.

Familiarity with regulatory compliance, operations and documentations.

Experience in government/ regulatory audits.

Excellent organizational, communication, interpersonal skills with client-facing experience.

Good communication in English and Chinese.

Please click "Easy Apply" with your English resume.