GLOBAL CRM PRODUCT OWNER (SALESFORCE & MASTER DATA) (H/F)STATERA is an engineering and consulting company specialized in supporting complex IT and digital transformation initiatives.
We partner with major organizations on strategic projects covering Application Development, Cloud, DevOps, Data, Cybersecurity, Agility and Artificial Intelligence.
As part of our growth and to support one of our key clients, we are looking for a Global CRM Product Owner to drive the evolution of a strategic Salesforce-based CRM platform used across an international organization.
Location: Marseille areaOn-site presence: 2 to 3 days/weekStart Date: ASAPCONTEXTYou will join an international Digital Customer Engagement team and contribute to the evolution of a global CRM ecosystem supporting commercial activities across multiple regions.
The role combines Product Ownership, Salesforce expertise and Master Data Governance, requiring close collaboration with business stakeholders, IT teams, digital factories and data governance functions.
- You will play a key role in translating business needs into scalable CRM solutions while ensuring the quality, consistency and governance of critical customer and commercial data.MISSIONSPRODUCT OWNERSHIPOwn and manage the CRM product backlog
- Prioritize initiatives according to business value and strategic objectives
- Translate business requirements into actionable user stories and functional specifications
- Coordinate delivery activities with technical teams and implementation partners
- Support adoption and change management initiatives across business units
- Participate in Agile ceremonies and product governance activities
- SALESFORCE CRMDrive the evolution of Salesforce Sales Cloud capabilities
- Act as the primary interface between business stakeholders and delivery teams
- Identify opportunities to optimize commercial processes through CRM enhancements
- Ensure delivered functionalities meet business expectations and quality standards
- MASTER DATA & GOVERNANCEContribute to the definition and maintenance of CRM master data standards
- Collaborate with Data Governance teams to ensure consistency across enterprise systems
- Support data quality initiatives and governance processes
- Document and maintain data management procedures and business rules
- DELIVERY & QUALITYCoordinate acceptance testing activities
- Validate deliverables against business requirements
- Ensure compliance with data governance, privacy and security standards
- Monitor product performance and continuous improvement initiatives
- PROFILE REQUIREDEducation
- Master’s degree in Information Systems, Business, Engineering or equivalent
- Experience
- Minimum 4 years of experience as Product Owner, Product Manager or Senior Project Manager
- Proven experience delivering Salesforce-based solutions (Sales Cloud and/or Service Cloud)
- Experience working within international and complex organizations
- Experience with Master Data Management or Data Governance is highly appreciated
- Technical & Functional
Skills
- Strong knowledge of Salesforce Sales Cloud
- Product Backlog Management
Requirements
- Gathering and Functional Analysis
- Master Data Management concepts
- Data Governance principles
- Agile methodologies (Scrum, Kanban or SAFe)
- Stakeholder Management
- Soft
Skills
- Strong communication and facilitation skills
- Ability to engage with both business and technical stakeholders
- Analytical mindset and problem-solving capabilities
- Autonomous and proactive approach
- Strong prioritization and decision-making skills
- Languages
- Fluent English is mandatory
- French is highly appreciated
- TECHNICAL ENVIRONMENTSalesforce Sales CloudSalesforce Service Cloud
- Master Data Management
- Data Governance
- Agile / Scrum / Kanban / SAFeJira
- Confluence
