Operations Manager - Multi-Site QSR Northeast London We're working exclusively with one of the fastest-growing QSR brands in the UK - a business that has scaled to 100+ sites in under four years, backed by a major private equity investor. They're now looking for an Operations Manager to take ownership of a cluster of up to 10 restaurants across Northeast London.
This is a rare opportunity to join a brand at the most exciting point in its growth story, in a role where your commercial impact will be felt immediately.
The Role
You'll be a hands-on, visible, commercially sharp multi-site leader. This is not a desk job - you'll be in your restaurants, coaching your GMs, driving performance and making sure every site is operating at its potential. Reporting into a senior operations director, you'll own everything across your patch.
- Commercial & P&LOwn sales, labour % and EBITDA contribution across up to 10 sites
- Drive revenue through ATV improvement, delivery mix and local sales initiatives
- Identify cost variances fast and act - without compromising standards
- People & Culture
- Recruit, develop and retain high-performing General Managers
- Build succession pipelines - your best team members should be your next GMsCoach underperformers through structured, documented plans
- Create a culture that people want to be part of
- Standards & Operations
- Maintain food quality, speed of service, cleanliness and guest experience across every site
- Ensure full compliance with food safety and health & safety requirements
- Regular site visits - spot drift early, hold GMs accountable, keep standards non-negotiable
- Growth & Openings
- Support new restaurant openings within your region - pre-opening prep, team readiness, launch execution
- Embed the right habits from day one in every new site
About You
Essential:
- Multi-site QSR or fast-casual operations experience - minimum 5 sites, ideally 8–10+Commercially fluent - you know your labour %, GP margin and EBITDA without being prompted
- Proven track record of developing GMs and building strong, self-sufficient teams
- High energy, physically present - your GMs know you, your teams know you
- Comfortable operating in a fast-growth, lean business where things move quickly
- Fully flexible across Northeast London
- Desirable:
- Experience supporting new restaurant openings at pace
- Background in a franchise or high-growth branded environment
- Exposure to drive-thru or travel hub formats
- What's on Offer
- Competitive base salary
- Performance-related bonus tied to P&L and operational KPIsReal career progression - this business is growing fast and promotes from within
- A culture that's fast, fun and genuinely invests in its people
- Pension, food on shift and wider company benefits
- Interested?
This role is being managed exclusively by Bite Talent, specialist recruiters in QSR.
