Administrative Officer

Position Overview

The Officer/ Coordinator is responsible for accurate order entry into our SAP system and the follow-up of orders with the planning, production, service, solution engineering and shipping departments to ensure timely delivery.

Key Responsibilities

• Order Entry
• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.
• Order Follow-up
• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.
• Sales Support
• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.

Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.