- Job Title
- Support Services
- Company
- TCS (MEA)
- Location
- Dubai, United Arab Emirates
- Job type
- Full time
About Us
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.
This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
Job Description
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- Strong knowledge of desktop/laptop hardware troubleshooting and OS management
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- Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices
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- Experience in IMAC activities and endpoint lifecycle management
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- Familiarity with ITSM tools (ServiceNow or equivalent)
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- Understanding of AV/meeting room support technologies.
Key Responsibilities
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- Provide in-person IT support for incidents and service requests requiring physical intervention
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- OS troubleshooting and mobile device troubleshooting (android/iOS)
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- Perform device setup, configuration, installation, and hardware replacement
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- Handle break-fix activities for laptops, desktops, peripherals, and workplace devices
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- Support IMAC activities (Install, Move, Add, Change)
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- Resolve incidents that cannot be addressed remotely by the service desk
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- Provide VIP user support with priority handling and coordination
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- Support meeting room technologies, AV setups, and event IT support
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- Coordinate with hardware vendors (OEMs) and third-party providers
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- Perform walk-in support activities including password resets, device replacement, onboarding/offboarding
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- Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support)
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- Maintain and manage asset inventory and stock records, including reconciliation
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- Support user onboarding, movement, and offboarding activities
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- Provide loaner devices and spare management during break-fix scenarios
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- Identify repeat issues and contribute to knowledge base and shift-left initiatives
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- Communicate resolution timelines and status updates to end users
- Soft Skills Excellent communication
- Team collaboration
- Documentation and knowledge sharing
- Education
Requirements
