Job Overview
We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.
Key Responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
- Escalate complex issues to relevant teams when necessary
- Assist users with website setup, configuration, customization, and feature integration
- Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
- Ensure timely follow-ups and maintain high customer satisfaction
- Take ownership of user issues and ensure they are resolved effectively
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Prior experience in a technical support role, preferably in software or web development
- Basic to intermediate knowledge of HTML, CSS, and JavaScriptFamiliarity with CMS or website builders such as WordPress or Wix
- Strong problem-solving skills with a customer-first mindset
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non-technical users
- Comfortable working in a fast-paced environment and adapting to changing priorities
