Sales Manager

Reports to: General Manager – Operations & PerformanceTeam: 2 Enrolments OfficersLocation: Parramatta - 5 Days in the office

About the Role

MindChamps is looking for a commercially driven and hands-on Enrolments Sales Manager to lead our enrolments function and help drive continued growth across our Early Childhood Education centres.

This is not a purely people-management role. We are looking for an experienced sales leader who enjoys being close to the customer, is comfortable personally managing and converting enrolment opportunities, and can lead a small team by example.

Reporting directly to the General Manager – Operations & Performance, you will lead a team of two Enrolments Officers and work closely with Operations and Marketing to strengthen our enrolment pipeline, improve conversion performance and create a consistent, high-performing sales process.

What You’ll Be Responsible ForYou will lead, coach and develop a team of two Enrolments Officers, creating clear expectations, sales disciplines and accountability for performance.

You will:

• Lead the day-to-day performance of the enrolments team
• Set individual and team sales targets and KPIs whilst also delivering on your own sales KPI'sConduct regular coaching, performance reviews and pipeline discussions
• Build a positive, proactive and commercially focused sales culture
• Support the team in managing more complex enrolment opportunities and parent enquiries
• What Success Looks Like
• Success in this role will mean:
• Increased enquiry-to-enrolment conversion
• Stronger and more consistent follow-up of prospective families
• Clear visibility of the enrolment pipeline and sales performance
• A well-coached and accountable enrolments team
• Effective sales reporting and forecasting
• Strong collaboration between Enrolments, Operations and Marketing
• Continued growth in enrolments and centre occupancy
• Build Reporting and Sales Processes
• Sales Training and Capability Development
• Partner with Operations and Marketing
• Drive Sales and Enrolments
• What Success Looks Like
• Success in this role will mean:
• Increased enquiry-to-enrolment conversion
• Stronger and more consistent follow-up of prospective families
• Clear visibility of the enrolment pipeline and sales performance
• A well-coached and accountable enrolments team
• Effective sales reporting and forecasting
• Strong collaboration between Enrolments, Operations and Marketing
• Continued growth in enrolments and centre occupancy

About You

You are an experienced sales professional who combines strong commercial instincts with the ability to coach and develop others.

You enjoy being hands-on and are equally comfortable reviewing a sales report, coaching a team member or picking up the phone and speaking directly with a prospective family.

Ideally, you will bring:

• Proven experience in sales, enrolments, business development or a similar customer acquisition role
• Previous experience leading, coaching or supervising a small sales team
• A demonstrated track record of achieving sales or conversion targets
• Strong sales coaching and training capability
• Experience implementing sales KPIs, reporting and pipeline management processes
• Strong analytical skills and the ability to turn data into practical actions
• Excellent communication and relationship-building skills
• A proactive, accountable and results-focused approach
• Strong stakeholder management skills and the ability to work collaboratively with Operations and Marketing
• Experience within Early Childhood Education, education, childcare or another service-based consumer environment would be highly regarded
• Why Join Mind
• Champs?

At MindChamps, we are passionate about giving children the best possible start in life. This role provides an opportunity to make a direct contribution to the growth of the organisation while building a high-performing, customer-focused enrolments function.

If you are a hands-on sales leader who enjoys developing people, improving processes and delivering results, we would love to hear from you.

• Apply now to join Mind
• Champs and help more families discover the Mind
• Champs difference.---------------------------------------------------------------------------------------------------------------------At Mind
• Champs Australia, the safety, wellbeing and dignity of children and young people is our highest priority.
• We are committed to creating and maintaining a child-safe environment in accordance with the NSW Child Safe Standards and relevant legislation.

We require all employees, contractors and volunteers to share this commitment, prioritise children’s safety and wellbeing, and participate in child protection training.

As part of our recruitment process, we conduct robust screening, including verification of identity, work rights, qualifications, reference checks, Police Checks and Working With Children Check (WWCC) clearance.

We embed child-safe values and expectations throughout our culture, policies and practices. Successful candidates will be expected to demonstrate behaviours that uphold our child-safe values and contribute positively to keeping all children and young people safe from harm