AppleCare Technologies BPR Project Manager

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products—they build the kind of wonder that has revolutionised entire industries.

It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

In ACT BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. Our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and drive complex changes across the AppleCare organisation and beyond. We turn ambiguity into order, and we know how to execute big projects successfully.

Description

As a BPR Project Manager you will plan, mobilise, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organisations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness.

You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. We are looking for someone to bring experience managing large global technical projects that interweave multiple functional teams and/or multiple systems.

Responsibilities

• Act as a liaison between business and technology groups to ensure business project requirements are adequately met with cutting-edge and scalable technology solutions
• Collaborate with stakeholders to identify viable alternatives for key business impacting challenges
• Communicate effectively to key business partners to ensure quality of products and services, oversees risk management throughout the project life cycles
• Achieve key performance indicators, improve efficiency while reducing operational costs
• Own creation of to-be processes; drive all steps of the technological design process from problem identification through solution vetting and selection
• Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment
• Identify and engage all resources needed to mobilise projects; establish project roadmaps and schedules, keeping activities on track to major milestones.
• Determine key decision recommendations and broker agreements with internal and external partners
• Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
• Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Minimum Qualifications

• Proven results in planning, managing, and successfully delivering large cross-functional systems projects
• Experience with global projects incorporating regional and country-specific details
• A background and knowledge of Apple
• Care business, including claims, supply chain, service and repair operations.
• Be a self-motivated individual with exceptional time management skills and ability to work with minimal direction
• Proficiency in establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives.
• Excellent forward thinking capabilities.
• Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome.

Preferred Qualifications

• BA/BS degree in Information Systems, Business or a minimum of 5 years of related experience
• Six Sigma / Project Mgt certification a plus
• At Apple, we believe accessibility is a fundamental human right.
• You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools.
• By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
• Learn about accessibility in Apple’s workplace
• Role Number: 200676963-1418