Area Operation Manager

Key Responsibilities

• Oversee the daily operations and sales performance of assigned outlets.
• Ensure all outlets achieve monthly sales targets and operational KPIs.
• Lead, supervise, and support Outlet Supervisors and outlet staff.
• Monitor staff performance, customer service, and sales results.
• Plan and coordinate manpower deployment across assigned outlets.
• Conduct regular outlet visits to ensure Company standards are maintained.
• Handle major customer complaints and operational issues.
• Monitor inventory, cash handling, and daily outlet reports.
• Ensure promotions and sales activities are properly implemented.
• Monitor outlet costs, losses, and overall profitability.
• Prepare and report outlet performance updates to Management.
• Identify areas for improvement and take necessary follow-up actions.
• Coordinate with HR and other departments on manpower and operational matters.
• Perform ad-hoc duties assigned by Management.