"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems
Job Description
SUMMARY DESCRIPTION:To further develop the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. WHAT YOU DO:Tasks and
Duties
- Review and support with day-to-day quotations Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
- Have thorough knowledge of the Transcon product including export and import database.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Attend the weekly branch Sales meeting and facilitate discussions on Transcon with market updates and trends.
- Take an active role in the transition of new business/ updates to existing business.
- Grow department Revenue in line with District budget target and management expectations.
- Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the Air Import department is showing clean financial accounting throughout all financial reports.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative Assist supervisor and key staff with goal setting and monitoring development.
Physical Demands
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk
Qualifications
- WHAT WE EXPECT FROM YOU:Expeditors Core
Competencies
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs.
- Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
- Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
- (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- Job Execution: Consistently completes quality work that matches job expectations.
- Is committed to operational excellence and continuous improvement for own job function and across the network.
- All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability: Consistently meets deadlines.
- Is punctual and can be relied on for planning purposes.
- Is organized, manages own time effectively and can prioritize.
- Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
- Works in harmony with superiors and fellow workers without incident or delay.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
- Provides relevant and timely information to co-workers, customers and service providers.
- Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
- Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
- Completes required training in a timely manner with minimal reminders.
- Pursues professional development goals for self, including participating in a development plan as appropriate.
- Product Manager Job-Specific
Competencies
- This section lists the core business-critical performance expectations applicable to all product managers, regardless of department or position, and should not be edited.
- Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.
- Employee Development (Manager, All) Properly on-boards new hires and ensures team members have clear expectations.
- Provides frequent feedback that is timely, accurate, and honest.
- Conducts regular one-one-ones and an annual review for employees.
- Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth.
- Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely.
- Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
- Promotes employee engagement and team vision, commitment and trust.
- Develops a #2.
- Financial Excellence (Manager, Branch Product) Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses.
- This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses.
- Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms.
- Analyzes billing activity and intercompany accounting.
- Operational Excellence (Manager, Branch Product) Monitors and improves product District Excellence and Global Business Operations metrics.
- Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs.
- Effectively manages capacity and productivity of department and team members.
- Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership
- Business Development (Manager, Branch Product) Actively grows the product's business and builds customer relationships through involvement in sales and retention programs.
- Maintains a healthy mix of current customers and manages pipeline of new accounts.
- Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
- Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
Additional Information
Expeditors offers excellent benefits
