Roles and Responsibilities
- Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches, calendar activations, and digital promotions from an operations perspective.
- Manage and develop one direct report, providing coaching and clear priorities to support team performance.
- Support food product launches end to end, from initial product testing and market tests to national rollout.
- Manage operations projects from ideation to execution related to equipment, standards, and digital operations (e.g. loyalty, restaurant analytics platforms, delivery initiatives).
- Assist in designing, implementing, and maintaining SOPs and training resources - including training videos, guides, and virtual trainings - for the field and restaurant teams.
- Support the planning and logistics for training sessions and presentations involving restaurant teams and franchisees.
- Manage relationships with third-party partners, acting as the subject matter expert on their platforms and business operations.
- Analyze restaurant and franchisee operational performance data to identify trends and recommend improvements to guest experience and efficiency.
- Partner closely with US cross-functional teams to stay informed on initiatives, identify opportunities to bring relevant programs to Canada, and draw on US team resources to strengthen support for the Canadian business.
- Serve as a key point of contact for franchisee and restaurant communications, ensuring field teams and franchisees receive timely, accurate operational updates.
- Spend time working/conducting restaurant visits (monthly) to build a hands-on understanding of the business and see how projects and initiatives affect restaurant operations and guest experience.
- Ability to travel up to 10-20% across Canada.
Required Skills and Experience
- Bachelor's degree in Business, Operations Management, or a related field.
- 3-5 years of experience in restaurant operations, franchise operations, or operations analytics.
- Strong project management skills, with the ability to oversee initiatives end to end.
- Strong analytical skills, with the ability to synthesize data into clear, actionable insights.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Skilled in working with and negotiating with franchisees and external vendors.
- Excellent written, verbal, and presentation skills, including experience presenting to senior stakeholders.
- Strong organizational skills, with the ability to manage multiple priorities and adjust as business needs evolve.
- Experience in the QSR or franchise industry is a strong asset.
- Bilingual (English/French) proficiency is an asset.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
