Problem Manager

We have excellent contract job opportunity for Problem Manager role | Remote

Purpose

Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions.

A person should hold active SC clearance.

Contract - 4 to 6 months

Location - Remote

Pay - attractive pay (inside IR35)

Key Responsibilities

• Own the Problem Management process and governance.
• Lead Root Cause Analysis (RCA) investigations.
• Coordinate technical teams to identify underlying causes.
• Create and manage Problem Records.
• Identify Known Errors and Workarounds.
• Track corrective and preventative actions through to completion.
• Monitor incident trends and recurring service issues.
• Drive continual service improvement initiatives.
• Ensure lessons learned are captured and shared.
• Provide RCA reports to customers, leadership, and service teams.

Coverage

• Root Cause Analysis (RCA)
• Known Error Management
• Trend Analysis
• Preventative Action Planning
• Service Improvement
• Post Incident Review (PIR)
• Lessons Learned
• Key Deliverables
• Root Cause Analysis Report
• Problem Record
• Known Error Record
• Corrective Action Plan
• Preventative Improvement Plan
• Post Incident Review Outcomes

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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