Fabergent
IT Support Engineer
Job Description
Responsibilities
Provide level I and II support for company’s SaaS solutions
Provide level I and II support for SharePoint, Dynamics CRM and NAV.
Work directly with customers and employees to resolve issues and incidents
Be responsible or onboarding new employees and configuring laptops/PC for use in O365 environment
Document network processes, procedures, and practices
Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages
BA/BS Degree in a related technology field or equivalent experience
3+ years of extensive working experience in IT support role
Knowledge and experience installing and configuring Windows 10
Prior experience and functional knowledge of Dynamics CRM and SharePoint
Excellent verbal and written communications skills
Must be capable of independent self-direction
Nice to haves
Office 365 experience
Microsoft SQL experience
Microsoft Dynamics NAV functional experience
All your information will be kept confidential according to EEO guidelines.
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