Front of House Team Leader

We are looking for a dynamic and engaging Front of House Team Leader to lead the guest and occupier experience at a prestigious Grade A commercial office building located in the heart of Manchester's vibrant Spinningfields district.

As a key ambassador for the building, you will play a pivotal role in bringing our service vision to life by creating memorable experiences for occupiers, visitors and stakeholders. You will take ownership of all front-of-house operations, ensuring a seamless customer journey while working closely with the Building Management Team to support the efficient day-to-day running of the property.

In addition to leading front-of-house services, this role has a strong focus on community engagement, ESG initiatives and charitable fundraising, helping to create a vibrant, inclusive and sustainable workplace environment.

Key Responsibilities

• Lead and oversee all front-of-house operations, ensuring consistently exceptional service standards.
• Deliver a warm, professional and engaging experience for occupiers, visitors and contractors.
• Act as the primary point of contact for occupiers, building strong and lasting relationships.
• Work closely with the Building Management Team to support the smooth operation of the building.
• Develop and coordinate occupier engagement programmes, community events and networking opportunities.
• Support and drive Environmental, Social and Governance (ESG) initiatives across the building community.
• Organise and promote charitable fundraising activities and wellbeing events.
• Monitor occupier feedback, identify opportunities for improvement and implement service enhancements.
• Maintain a detailed understanding of building services, facilities and operational procedures.
• Lead by example, promoting a culture of professionalism, collaboration and continuous improvement.
• Ensure all front-of-house areas remain welcoming, presentable and aligned with brand standards.

Hours: 50 hours per week, shifts from 8am-6pm, Mon-Fri

Salary: £39,000

We are seeking an enthusiastic and proactive hospitality professional with a genuine passion for customer service and community engagement.

Essential Skills & Experience

• Experience within a front-of-house, hospitality, customer service or workplace experience environment.
• Previous supervisory or team leadership experience.
• Outstanding communication and interpersonal skills.
• Ability to build strong relationships with a wide range of stakeholders.
• Confident managing multiple priorities in a fast-paced environment.
• Strong organisational skills and excellent attention to detail.
• Experience coordinating events, occupier engagement activities or community programmes is desirable.
• A positive, solutions-focused attitude with the ability to adapt to changing priorities.

Personal Attributes

• Customer-Centric – Consistently understands and exceeds customer expectations.
• Professional – Highly personable, polished and professional in approach and presentation.
• Emotionally Intelligent – Demonstrates empathy, self-awareness and strong interpersonal awareness.
• Excellent Communicator – Strong verbal and written communication skills.
• Detail-Oriented – Observant, organised and committed to continuous improvement.
• Sound Decision Maker – Uses judgement effectively and takes ownership of outcomes.
• Collaborative – Builds positive and productive working relationships.
• Technically Curious – Interested in developing knowledge of building operations and facilities management.
• Self-Motivated – Works independently and takes initiative.
• Adaptable – Responds positively to change and embraces new challenges.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.