AccorHotel
Telecommunications Agent (German Speaker)
Job Description
- Call Handling: Answer and route incoming calls promptly and professionally.
- Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
- Communication: Relay information to departments and staff accurately.
- Documentation: Maintain call logs and service requests.
- Support: Assist with emergency communication procedures.
- High School diploma or equivalent.
- Experience in customer service or call handling preferred.
- Clear communication and telephone etiquette.
- Multitasking and problem-solving abilities.
- Familiarity with telecommunication systems.
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