Guest Service Agent

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay

• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail

• Handle guest inquiries and resolve issues promptly and professionally

• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah

• Coordinate with other departments to fulfill guest requests and ensure their comfort

• Maintain a neat and organized front desk area

• Process payments and manage guest accounts with precision

• Uphold the hotel's standards of excellence in customer service and professionalism

• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment

• Process all incoming and outgoing calls accurately and courteously

• Maintain detailed knowledge of the Hotel’s fire, life and safety system

• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred

• Excellent communication and interpersonal skills, with a focus on customer service

• Strong attention to detail and efficient problem-solving abilities

• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Flexible schedule, including availability to work evenings, weekends, and holidays

• Fluency in English (both written and spoken)

• Fluency in Arabic is an advantage

• Knowledge of local attractions and services in Sharjah and the surrounding areas

• Cultural sensitivity and awareness to cater to a diverse international clientele

• Ability to maintain a professional and friendly demeanor in all interactions

• Strong organizational skills and the ability to prioritize tasks effectively