Customer Support Executive

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About Us

Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions. Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible.

We help people focus on what matters most, while reducing the cost and stress of navigating relationship change. amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.

Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering. We are proud to be part of the Octopus Group. 💼

About the Role

As we enter our next phase of growth, we’re looking for a Customer Support Executive to help take two recently launched products to the next level: amicable space, our subscription service for navigating relationships and separation and a co-parenting app, built to simplify parenting after separation.

This is a hands‑on role where you’ll support users directly, help keep our operations running smoothly and play a key part in how customers experience amicable every day. It’s perfect for someone who loves solving problems, learning fast, and making a real difference to people’s lives.

You’ll confidently troubleshoot issues, provide clear and empathetic support, and work closely with our product and tech teams when more complex challenges arise. You’ll also help bring our weekly webinars to life- coordinating sessions, supporting hosts, and ensuring everything runs smoothly.

Beyond day‑to‑day support, you’ll help nurture our growing community, encourage positive engagement, and contribute to creating a safe, supportive space for all users. You’ll test new features, share insights, and help shape the direction of our products as they evolve.

If you’re curious, proactive, and excited to grow your skills, this role gives you the chance to learn quickly and build a strong foundation in customer experience and product operations.

This role is based at our Holborn office on a hybrid basis, with an average of 2 days per week in the office.🔥

Key Responsibilities

• As a Customer Support Executive, you will: Provide empathetic and swift support to day-to-day queries of amicable customers using our co-parenting app and amicable space
• Investigate and troubleshoot customer issues to provide quick workarounds or escalate to the product and tech team when required
• Assist with the coordination and running of weekly webinars
• Help build, support, and moderate our community
• Assist with product testing and feedback loops to the team to continue to grow and improve the products😊

About You

Clear and concise written and verbal communication skills and a customer-first mindset Ability to learn new tools and platforms quickly, including AI toolsOrganised, reliable, and detail-oriented Proactive and willing to take ownership of tasks Curious mindset, likes to understand how and why things work Experience suggesting improvements and thinking outside the box Experience working in a fast-paced, growing environment would be desirable ⛳️

What We Offer

Salary: £28,000 per year Joining a mission-driven, high-growth company where impact, innovation, and collaboration are at the heart of everything we do Private Health Insurance Group Life Assurance Employee Assistance Programme 28 days holiday plus bank holidays per annum Electric Vehicle Scheme Cycle to Work Scheme Share Incentive Plan  We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work.

We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.