Customer Support Associate

Customer Support Associate

City of London, Hybrid (3 days in office)

3‑month contract (strong potential to extend or become permanent)

Contract & Pay

• 3‑month contract to start
• High potential to extend or transition to a permanent role
• £40–45k full‑time but they would consider part-time 3 days per week candidates too

The Company

Our client is a startup business that is doing incredibly well, they are an exciting organisation that sits within technology and sustainability. They’re growing fast and are looking for a Customer Support Associate to join them and support the users as they scale.

The Role

You’ll be the first point of contact for the customers and an essential link between users and their technical teams. This is a great opportunity for someone organised, friendly, and eager to learn — no previous support or technical experience needed.

What You’ll Be Doing

• Responding to inbound customer support requests via email (approx. 10–25 per day)
• Keeping the knowledge base and FAQs up to date as new questions emerge
• Sharing insights with the product and engineering teams, including:
• Common issues or recurring questions
• Bugs or system quirks
• Using simple internal tools and systems (they’ll train you!)

What We’re Looking For

• A clear, patient, and friendly communicator
• Someone who’s comfortable handling repetitive customer queries
• Organised, reliable, and able to prioritise effectively
• Prior customer support would be required, ideally experience of working at a start up but not essential
• Bonus: an interest in energy, climate, or sustainability