IT Support Engineer – UAE Driving License Mandatory

Provide first-line technical support for hardware, software, network, and user-related issues.

Troubleshoot and resolve issues related to:

• Windows Operating Systems
• MS Office Applications (Word, Excel, Outlook, PowerPoint)
• LAN/WAN and Wi-Fi connectivity
• Printers and peripheral devices
• Software installations and upgrades
• PC relocation and workstation setup
• Manage and maintain IT assets including desktops, laptops, printers, and accessories.

Monitor system performance and perform routine maintenance activities.

Support end-users through phone, email, and onsite visits.

Assist with IT infrastructure projects and implementation activities.

Ensure compliance with company IT policies and information security standards. Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.3–5 years of experience in IT Support / Helpdesk roles.

Good knowledge of Microsoft Windows operating systems and Microsoft Office Suite.

Basic networking knowledge (TCP/IP, LAN, Wi-Fi, printers, etc.).MCSE, MCSA, or CCNA certification will be an advantage.

Strong troubleshooting and communication skills.

Excellent customer service orientation and teamwork skills.

Fluent in English (written and spoken).

Mandatory

Requirements

• Valid UAE Driving License
• Willingness to travel across SIBCA offices and facilities in Dubai, Ajman, Sharjah, and UAQOwn vehicle preferred