Admissions /School Administrator

Dubai Heights Academy is a warm and welcoming place to work. Located in the Al Barsha South area of Dubai, this is an exciting opportunity to join our team.

The school opened in 2017. It offers an inclusive, exciting and outstanding education to an international community of students from FS1 to Year 12 (2025-2026) and will grow to Year 13 in the next academic year.

The campus is state-of-the-art with separate buildings for each phase as well as a 380 seat auditorium. There are three temperature controlled swimming pools, fully equipped science and computer labs, specialist rooms for art, DT, music, and drama, a library, three multipurpose sports halls, a full size football pitch, a variety of outdoor play areas and two spacious canteens.

Our sprawling 292,000 sqft campus boasts 3 buildings dedicated for each phase. We opened a new secondary building in August 2025.

Dubai Heights Academy follows the National Curriculum for England as the basis of its curriculum. This has been tailored to comply with local requirements and supplemented with Arabic language, Islamic Studies, Moral Education and Social Studies.

In addition, Dubai Heights Academy has partnered with MIT (Massachusetts Institute of Technology) to develop and deliver a bespoke AI (artificial intelligence) project-based programme for secondary and an early language programme using social robots for Primary, to further enrich our broad and balanced curriculum.

We are driven by an underlying philosophy captured by our school ethos of ‘Every Child, Every Mind and Everybody matters’ and believe that every student deserves the best possible education, regardless of background and ability.

Job overview

Dubai Heights Academy is seeking a highly organised, proactive and professional Admissions/School Administrator to join our Admissions team. This is a key role within the school, with primary responsibility for managing the admissions process from enquiry through to enrolment, alongside providing high-quality administrative support across the school office to ensure smooth day-to-day operations.

This is a busy, front-facing role requiring excellent communication skills, strong organisation and the ability to manage multiple priorities.

Responsibilities

Admissions (Core Responsibility)

• Manage the full admissions cycle from initial enquiry through to enrolment and withdrawal
• Act as the first point of contact for prospective parents, ensuring timely and professional communication
• Coordinate school tours, assessments and admissions meetings
• Maintain accurate admissions records and tracking systems (MIS/CRM)
• Support conversion of enquiries into enrolments through effective follow-up and relationship management
• Liaise with senior leaders regarding admissions decisions and placement processes
• Ensure all admissions documentation is completed accurately and in line with school and KHDA requirements

School Administration (Secondary Responsibility)

• Provide front desk and reception support, acting as a professional first point of contact for the school
• Manage incoming calls, emails and general enquiries efficiently
• Maintain accurate student data on school MIS systems
• Assist with preparation of school communications, letters and documentation
• Support coordination of school events, calendars and daily operations
• Ensure safeguarding procedures are followed, including visitor management and sign-in protocols
• Provide general administrative support to the school office and leadership team as required

Person specification

• Professional, welcoming and customer-focused.
• Highly organised and detail-oriented.
• Positive, flexible and solutions-focused.
• Strong work ethic with a commitment to supporting school growth and success.
• Ability to represent the school's values and ethos at all times.
• Demonstrates initiative, resilience and a commitment to continuous improvement.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to work under pressure during peak admissions and enrolment periods

Essential Qualifications & Experience

• Bachelor’s degree in Administration or related field
• Proficient in Microsoft Office, Google Workspace and school MIS systems (e.g. ISAMS, OpenApply, zenda)
• Minimum of 2–3 years' experience in an admissions, customer service, administration, or school-based role.
• Excellent written and verbal communication skills in English.
• Strong organisational and administrative skills with the ability to manage multiple priorities and deadlines.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Excellent interpersonal skills and the ability to build positive relationships with parents, students, staff and external stakeholders.
• Experience managing enquiries and providing exceptional customer service.
• Experience maintaining accurate records and databases.
• Strong attention to detail and accuracy in data entry and documentation.
• Experience handling telephone, email and face-to-face enquiries professionally.

Desirable

• Experience supporting student enrolment, registration and re-enrolment processes.
• Knowledge of British curriculum education and the UAE education sector.
• Experience organising school events, assessments, tours and parent engagement activities.
• Understanding of visa documentation requirements, KHDA registration procedures and student transfer processes.
• Experience supporting finance-related administrative processes, including fee collection coordination and payment follow-up.
• Marketing and social media experience to support admissions and community engagement activities.

In return we can offer you

A positive and innovative learning culture supported by students, staff, parents and governors

A collaborative and supportive attitude amongst staff which promotes a sense of teamwork and unityA Senior Leadership team who is committed to promoting the best environment and outcomes for staff and studentsOur Compensation and

Benefits package includes (where applicable)

Competitive tax-free salary

Visa and medical insurance coverage

End of service gratuity in line with UAE Labour Law

Interviews will take place at Dubai Heights Academy or via Zoom, should a face to face interview not be possible. Closing date for applications is as advertised, however interviews may take place ahead of this date so an early application is advantageous.

Whilst we thank all applicants, only shortlisted candidates will be contacted.

Safeguarding Statement

Dubai Heights Academy is totally committed to safeguarding and promoting the welfare of children and young people and as such expects all its employees to share this commitment.

All new staff will be subject to enhanced pre-employment clearance including identity checks, criminal background checks (from your home country/country of residence), qualification checks (attestation) and employment checks to include an exploration of any gaps in employment and at least two satisfactory professional references, which will be verified.

Applicants may also be required to provide other applicable personal documents e.g. degree, marriage certificate etc. A full checklist will be provided to successful candidates.