This role is ideal for a hands-on IT professional who thrives in a fast-paced environment, enjoys solving technical issues, and is committed to delivering excellent end-user support.
Key Responsibilities
- IT Operational Support
- Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot hardware, software, network, and application issues.
- Install, configure, and maintain Windows/macOS systems and approved applications.
- Support video conferencing tools, printers, and office IT equipment.
- Resolve incidents and service requests within defined SLA timelines.
- Log, track, and document issues in the ticketing system.
- Assist with onboarding and offboarding, including device setup and retrieval.
- Coordinate with vendors for repairs, replacements, and warranty claims.
- Ensure compliance with IT policies, security standards, and best practices.
- Provide remote support for offsite or hybrid users.
- Escalate complex issues when necessary.
- Asset Management
- Support IT asset tracking and inventory processes.
- Communicate asset management updates clearly to stakeholders.
Required Skills
- Strong knowledge of Windows environments.
- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
- Experience with ticketing systems and Managed Print Services.
- Understanding of endpoint security tools, antivirus, and MFA.Strong communication and customer service skills.
- Ability to prioritize tasks and work under pressure.
- Solid problem-solving and analytical skills.
- Qualifications and Experience
- Minimum 5 years of IT experience, including at least 3 years in IT Service Management or End User Support.
- Proven experience supporting VIP or executive users.
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- Microsoft Certified: Modern Desktop Administrator (preferred).ITIL or equivalent IT Service Management certification.
- Technical Expertise
- Demonstrated experience in IT service delivery and end-user computing (hardware and software).
Exposure to large-scale or international environments is an advantage.
Experience in fast-paced industries such as events, sports, or entertainment is a plus.
Additional RequirementValid driver’s license (mandatory)If you are a proactive IT professional who enjoys delivering high-quality support and working in a dynamic environment, we encourage you to apply.
