Senior Support Operations Representative | Noida, IN

Senior Support Operations Representative

Position at India

Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people-providing the tools, support, and opportunities they need to grow and succeed.

We don't just make bold promises-we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.

While our technology sets us apart, it's our people who truly make the difference. At Insurity, you'll collaborate with some of the most creative and knowledgeable minds in insurance tech-in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Ready to grow your career with an industry leader? Apply today-we're excited to welcome you. #UatInsurity

What's In It For U

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
• Generous Time Off: Our leadership believes in taking the time you need when you need it.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring to someone to work here and earn a referral bonus.

Insurity's Next Senior Support Operations Representative

The Senior Support Operations Representative in the Support Team will handle financial backend operations such as remittance processing, mismatch report checks, fee reversals, and policy-related payment reconciliation. The ideal candidate will have minimum 3 years of experience in financial or billing operations, strong attention to detail, and proficiency in Excel.

We're looking for a reliable and process-driven professional who works well under deadlines and collaborates effectively within a team environment.

What Our Senior Support Operations Representative Will Do

• Develop, analyze, and document requirements, including business, functional and non-functional
• Complete assigned daily work tasks
• Research and clear exception items on internal and external programs
• Respond to emails and Team Salesforce tickets
• Produce and distribute reports and files
• Train existing team members on processes and procedures
• Participate in projects, as needed
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned

Who We're Looking For

We are seeking a detail-oriented and proactive Senior Support Operations Representative with 3+ years of experience in financial operations or billing. The ideal candidate is skilled in financial systems, Salesforce, Microsoft Office Suite, and Jira, and excels at managing high-volume transactions with accuracy and compliance.

Key Skills

• Active listening
• Analytical and critical thinking
• Self-starter and quick learner
• Detail oriented
• Ability to collaborate and work independently
• Written and oral English communication
• Time management including work planning, prioritization, and organization
• Sound judgement
• Ability to handle multiple priorities and/or tasks
• Flexible and adaptable
• Maintain confidentiality
• Work with other team members

System Knowledge

Highly Proficient knowledge and experience with

• Microsoft Office Suite
• Financial systems
• Salesforce
• Jira

Education

• 3 years' experience in customer support role

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.