Endpoint Specialist 1, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors Next Lives at the University of CincinnatiFounded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities.

Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.

We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.

Essential Functions

• Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
• Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components.
• Provide Tier 2 technical support to university colleagues and contractors, both remote and on-site.
• Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
• Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigates support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocates unresolved issues as appropriate.
• Contribute to creation and updating of system documentation & support articles for a variety of audiences.
• Assist with maintenance of the university’s technological equipment inventory and manage equipment taken out of service.
• Provide ad-hoc end-user training for application systems that maximize their ability to utilize system capabilities, features, and other resources.
• Assist other departments in planning and implementing new applications, software, and/ or hardware.
• May participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities related to enterprise software migration.
• Participate in after-hours on-call rotation to ensure proper 24x7 operations with regard to endpoint management.
• Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA)
• Perform related duties based on departmental need.
• This job description can be changed at any time.

Required Education

Associate's Degree in Computer Science, Information Technology, Computer Engineering or related field.

Two (2) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

NoneRequired Trainings/CertificationsValid driver's license with an acceptable record.

Physical Requirements/

Work Environment

• Sitting
• Continuously
• Repetitive hand motion (such as typing)
• Continuously
• Hearing, listening
• Continuously
• Talking
• Continuously
• Standing
• Often
• Walking
• Often
• Bending
• Often
• Stooping
• Seldom
• Climbing stairs/ladders
• Seldom
• Kneeling, squatting
• Often
• Crouching
• Seldom
• Reaching overhead
• Often
• Pulling, pushing
• Often
• Lifting - up to 20 pounds
• Often
• Lifting - up to 50 pounds
• Seldom

Compensation And Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate InformationComprehensive Tuition RemissionUC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement PlansAs a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life BalanceUC prioritizes work-life balance with a generous time-off policy, including:

• Vacation and sick time11 paid holidays and additional end-of-year paid time off (Winter Season Days)6 weeks of paid parental leave for new parents
• Additional Benefits Include
• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities
• To learn more about why UC is a great place to work, please visit our Careers Page.UC is an E-Verify employer.
• If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.
• Click here for a list of acceptable documents.

Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at jobs@uc.edu.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.REQ: 102822