Overview
This position is responsible for ensuring proper training and supervision of all personnel. The restaurant supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsibilities
- Responsible for assigned shift, assisting in overall management..
- Assist in overall supervision of the department as outlined in manager’s job description.
- Complete environmental checklist for dining room.
- Spot check liquor pars and order daily supplies.
- Hold pre-meal meetings.
- Follow up on established training steps.
- Handle guest comments and complaints and ensure guest satisfaction.
- Communicate with guests and receive feedback.
- Stay on the floor during peak hours.
- Observe, teach and correct staff’s service.
- Examine food preparation and beverage presentation.
- Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
- Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
- Participate in interviewing new employees as needed.
- Prepare maintenance request and follow-up.
- Monitor food and liquor requisitions and food waste.
- Check bar controls, shot glass use, red lining, and bottles totally empty daily.
Qualifications
- 1 year of experience in Food and Beverage Supervision or Management role preferred.
- Must have the ability to manage deadlines.
- Understanding of Food and Beverage financials including cost and par controls is preferred.
- General knowledge of Microsoft Word, Excel, and PowerPoint.
- Must have a strong attention to detail as well as strong customer service skills.
- Must be able to work a flexible schedule including weekends and holidays.
- Must be familiar with and adhere to all liquor liability laws.
- Must know emergency procedures and work to prevent accidents.
- Must have TABC and Food Handlers Certification.
