Information Technology Support Analyst

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

Job Summary

We’re seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.

Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

• Objectives of this role
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Responsibility
• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed
• Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.Monitor and respond quickly and effectively to requests received through the Service Desk or direct request from users.

Monitor IT request assigned to the queue and process based on priority (ServiceNow Tool)Assist with onboarding of new users. Manage laptop setup and deployment for new employees using standard hardware, images and software.

Provide minimal hands and eyes support to Global infrastructure teams for network, server, telephony and video conferencing, hardware upgrades, power shutdown maintenance.

• Required skills and qualifications
• Two years of experience in ITDeep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information
• Experience with ticketing tool (preferably ServiceNow)
• Champion End user support
• Troubleshooting experience on MS O365 suite
• Basic Computer Networking skills
• Incident management knowledge
• Oral and written communications
• Customer service orientation
• Problem analysis and solving skills
• Attention to details
• Team player
• Planning and organizing
• WHAT YOU’LL LOVE ABOUT WORKING HERE:We promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation.

In Capgemini, you are the architect of your career growth. We equip people in maximizing their full potential by providing wide array of career growth programs that empower them to get the future they want.

Capgemini fosters impactful experiences for its people that would aid in bringing out the best in them for them, for the company, and for their clients.

Capgemini Offers:

Our company culture is based on 7 shared values. Honesty and trust allow collaboration; team spirit and modesty sustain it; and the resulting creative freedom and boldness lead to quality results –especially when infused with a sense of fun In addition to an interesting remuneration package, we offer you a professional and international work environment where you will work on major projects.

We provide you with intense professional development and stretch you as much as needed to put your skills into action, learn and progress.