The Role
We are hiring a technically fluent, highly organized, client-facing operator to lead technical delivery across our portfolio of eCommerce (primarily Shopify) clients.
This role sits at the intersection of
- technical execution
- client digital strategy
- systems thinking
- delivery leadership
You will serve as the primary steward of development execution across client accounts — translating business objectives into clear technical direction while ensuring alignment between clients, internal strategists, and development teams.
This is a high-ownership role for someone who is comfortable operating with autonomy, making judgment-based decisions, and maintaining clarity across multiple concurrent workstreams.
We are not looking for a task manager — we are looking for someone who can elevate delivery quality, proactively manage risk, and help shape better technical outcomes for clients.
Detail of Responsibilities
Technical Delivery & Project Ownership
- Lead end-to-end technical delivery across multiple eCommerce client accounts
- Own sprint planning, prioritization, and delivery coordination across development teams
- Translate client requests into structured technical requirements and implementation plans
- Maintain visibility across roadmaps, dependencies, scope, budgets, and timelines
- Ensure all work is rigorously reviewed, QA’d, and validated prior to client presentation or deployment
- Identify and resolve delivery inefficiencies and improve internal execution systems
Client Leadership & Strategic Guidance
- Serve as the primary client-facing lead for technical execution and delivery strategy
- Provide clear, well-reasoned recommendations on technical and eCommerce implementation decisions
- Confidently push back when needed to ensure solutions align with long-term scalability and performance
- Manage prioritization, scope alignment, and expectation setting across stakeholders
- Identify delivery risks early and proactively escalate when needed
- Maintain structured, proactive communication between clients and internal teams
Performance, QA & eCommerce Systems Optimization
- Own QA standards across all development work to ensure quality, accuracy, and performance integrity
- Monitor post-launch performance and identify issues or regressions proactively
- Support analysis of store performance, customer behavior, and conversion data
- Identify opportunities for CRO, UX, infrastructure, and system-level improvements
- Contribute to testing initiatives (including A/B testing where applicable) and performance evaluation
- Continuously assess client eCommerce ecosystems for optimization opportunities and strategic improvements
Ideal Background
- Experience in technical project delivery, digital operations, or eCommerce consultancy environments
- Strong familiarity with Shopify and modern eCommerce ecosystems
- Working knowledge of CRM, analytics, retention, automation, and CRO tooling
- Proven ability to operate across both technical and executive stakeholder conversations
- Strong operational judgment and ability to manage competing priorities
- Experience working in fast-paced, client-facing environments with high ownership expectations
- Comfortable making decisions with incomplete information and iterating quickly
- Strong attention to detail with a bias toward accountability and follow-through
Preferred Platform Experience
- Shopify / Shopify Plus
- Klaviyo
- HubSpot
- WordPress / WooCommerce
- Headless CMS platforms (Contentful, Optimizely)
- GA4, Google Tag Manager, Search Console
- Meta Business Manager
- Figma
- CRO & testing tools (VWO, Intelligems)
- Behavioral analytics tools (Hotjar)
- Project management tools (Monday, Trello, Basecamp)
- Emerging AI, automation, and commerce intelligence tools
What We Value
- Clear, direct communication
- Ownership over outcomes, not tasks
- Structured thinking and systems awareness
- Calm, decisive execution under pressure
- High standards for quality and detail
- Proactive problem-solving and risk awareness
- Intellectual curiosity and continuous improvement
- Commitment to meaningful, long-term client impact
Top 10 Signals of a Strong Fit
We’re less focused on checking boxes and more interested in how you think, operate, and communicate. Strong candidates for this role typically demonstrate several of the following:
- You naturally think in systems, not tasks — and map how things connect across product, engineering, and client needs
- You can take loosely defined requests and turn them into structured execution plans
- You’ve operated in client-facing environments where judgment is expected, not just updates
- You are highly effective at prioritization across competing deadlines and scope constraints
- You’re comfortable pushing back on stakeholders with clear, reasoned logic
- You understand modern eCommerce ecosystems beyond the storefront layer
- You care deeply about execution quality, QA, and detail
- You can translate between business context and technical implementation reality
- You proactively identify risks across technical, operational, and timeline dimensions
- You take full ownership of outcomes and don’t rely on escalation as a default mode
Location & Structure
- This is a full-time role with a flexible hybrid structure. Preference may be given to candidates based in or near New York City, though strong remote candidates will also be considered.
