Sales Associate (Key Holder)

Position: Sales Associate / Key Holder (40 hours per week)Location: TUMI Knightsbridge Store, 55 Brompton Road, London, SW3 1DPAvailability: June/July 2026

Duties And Responsibilities

• Acts as the leading force on the sales floor.
• Demonstrate product knowledge, how to manage the operations of the store.
• Run the store independently during non-peak times.
• Provide a positive customer experience as directed in the TUMI Selling Ceremony.
• Motivate sales team to demonstrate The Difference.
• Develop new client relationships and interact with existing clients to increase sales.
• Attain monthly, quarterly sales and SPH goals.
• Build strong partnerships with co-workers and store management.
• Encourage a training and development culture with the store team.
• Ensure training roadmap is completed, by team.
• Essential Duties and Responsibilities include the following.
• Other duties may be assigned.
• Sales
• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed SPH goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.
• Communication
• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager.
• Business aware, ability to communicate store goals, challenges, and solution minded.
• Contribute to trade feedback, know your client, purchasing trends.
• Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.
• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.
• Diffuse customer service concerns and defer escalated issues to the store or assistant manager.
• Merchandising
• Participate in the merchandising of the store to acquire the skills necessary to work independently.
• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively impact the business.
• Meet deadline for Window and interior changes.
• Merchandise store as directed to a high standard and can direct team accordingly.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.
• Able to demonstrate and train team to recover and maintain Visual Merchandising standards.
• Human Resources
• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and the management of staff.
• Motivate team, through regular feedback.
• Present a professional well-groomed appearance in accordance with established dress code.
• Dutiful in maintaining meals and break schedules.
• High level of attendance and punctuality Operations
• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold.
• Ensure cash registers and money intake balance daily.
• All paperwork is checked and signed.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Process shipments within 24 hours.
• Maintain proper housekeeping standards.
• Maintain a secure and hazard free environment, adhere to all H&S policy.
• Able to carry out Health and Safety procedures, and ensure team adhere to all H&S Guidelines.
• CUSTOMER SERVICEExemplify the TUMI Difference and Tumi Elite Moments.
• Demonstrate behaviours exemplified in the Selling Ceremony Ensure TUMI University training roadmap is followed and completed as directed.
• Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, In store home delivery or Safer pay.
• Clienteling and Data Capture, to build ongoing relationship with clients.
• Explain TUMI’s After Sales Service philosophy, and Warranty Build and maintain client relationship through the TUMI App by Proximity.
• Promptly and efficiently process all basic sales transactions through the register, or X-store on iPad. Team training culture in store daily, TUMI University, and The Coach Achieve set goals for UPT, through cross selling.
• Maintain an awareness of the competitive environment.
• Loss Prevention
• Maintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom.
• Give feedback on low stock, or Out of stock, to support Min/Max change.
• Take part in weekly cycle counts.
• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.
• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
• Promptly report shoplifters or in house theft, through Guidelines/ Incident Report.
• Control shrinkage through loss prevention awareness, and good customer service.
• Assist in the organization and implementation of inventory on seasonal or as needed basis.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
• They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• Skills Required Previous experience in retail.
• Excellent people skills.
• Team player and motivator.
• Target driven.
• Brand sensibility
• Good command of English
• Flexibility.
• Productive during downtime.
• Ability to work under pressure.
• Ability to withstand constant standing, bending, and frequent lifting of luggage, up to 15kg per item.
• (Adhere to manual lifting procedure.)
• Computer literate.