Production Support Engineer

This is a production support-focused role for a UK-based client, responsible for maintaining and supporting a large-scale Oracle Endeca search platform across multiple eCommerce websites.

Key responsibilities include

• Manage and support a multi-site Oracle Endeca on-premise environment with dedicated Endeca applications and MDEX engines for each website.
• Administer, monitor, and optimize Endeca MDEX engines, DGraphs, Forge pipelines, and search/navigation configurations.
• Design, maintain, and troubleshoot Endeca Forge-based data ingestion pipelines and custom ETL processes sourcing data from flat files.
• Support and enhance Endeca Assembler API integrations consumed by Classic ASP storefront applications.
• Analyze and resolve search relevance, navigation, faceting, and product discovery issues across multiple websites.
• Monitor and tune Endeca query performance, index performance, and system resource utilization to ensure optimal customer experience.
• Manage deployment, version control, and release processes using GitLab repositories for custom cartridges, scripts, and configurations.
• Work with Squid proxy infrastructure to troubleshoot caching, routing, latency, and availability issues between application and Endeca layers.
• Support daily batch operations and scheduling through Tivoli Workload Scheduler (TWS) / OPC, including job monitoring, failure recovery, and dependency management.
• Perform Endeca index builds, deployments, rollbacks, and production validations in a controlled release environment.
• Investigate and resolve production incidents related to search availability, indexing failures, performance degradation, and application integration issues.
• Develop and maintain operational runbooks, support documentation, deployment procedures, and disaster recovery plans.
• Collaborate with business, merchandising, infrastructure, and application teams to implement search enhancements and platform improvements.
• Participate in 24x7 production support and on-call rotations for critical search platform incidents.