Customer Service Executive - Cloud & Security Customer Service Operations

About The Company

• Tata Communications Redefines Connectivity with Innovation and Intelligence
• Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
• Broad outline of the Role
• The role is responsible for managing customer queries and operations.
• This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & ExperienceGraduate with 2+ years of experienceOther Knowledge &

Skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain
• Mandatory Shift Requirement
• Candidate must be willing to work in a 24x7 rotational shift environment, including night shifts, weekends, and public holidays as per business operations requirements.
• Flexibility to support business-critical activities and operational escalations outside standard business hours is required as per assigned shift.

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.