Customer Service Agent - Airport Operations (Dnata)

Dnata, a part of the Emirates Group, is seeking highly polished, energetic, and culturally sensitive Customer Service Agents to join our Airport Operations team at Dubai International Airport. You will be the crucial first point of contact for international travelers, responsible for executing seamless check-in procedures, managing boarding gates, and ensuring a world-class passenger experience.

Job Requirements & Benefits

• Qualifications: High School Diploma (Grade 12) minimum. Fluency in written and spoken English is strictly required. Proficiency in a second language is a major advantage.
• Experience: Minimum 2 years of proven experience in premium customer service, luxury hospitality, or retail environments. Previous aviation or DCS (Departure Control System) experience is highly preferred.
• Key Responsibilities: Verify travel documents and visas accurately, process passenger baggage according to strict weight regulations, manage complex boarding procedures, resolve customer queries regarding delayed flights, and adhere to immaculate grooming standards.
• Benefits: Highly competitive tax-free salary, company-provided accommodation or housing allowance, free transport to the airport, premium medical insurance, and highly discounted Emirates airline tickets for you and your family.