Role: Telecom Specialist
Location: Washington, DC
2 Years Contract
The Enterprise Communications Team provides the following services
:i. Unified Communications Services at Headquarters and Country Office
- sMove/Add/Changes/upgrades: Teleco
- mTelecom application technical support: the team performs configuration and/or troubleshooting and escalates to vendor in case of problems
- .Audiocodes SB
- CCisco Cubes SB
- CDesktop Clients – UCG performs configuration and/or troubleshooting and escalates to Cisco in case of problems
- .Microsoft Team
- sBT T4Flex Clien
- tBT Turret phone
- sCall Center Clients - UCG performs configuration and/or troubleshooting and escalates to CISCO in case of problems
- .Genesys Contact Cloud solutio
- nTelephone Operators (HQ and 10 COFs
- )Polycom Desktop phones for attendants, with Microsoft Teams integratio
- nOther Regular Task
- sIn case of problems with PTT Trunks for local and long distance, the group troubleshoots and escalates to Telecom vendor to resolution
- .Tickets on all software and devices liste
- dDevice inventorie
- sNew application and device testing/evaluatio
- nLicensing revie
- wQuestions and short demonstration/training session
- sBoard of Governors Annual Meeting support (setup, configuration and support during meeting
)
