Channel Team Leader - Reverse Logistics

Position Overview

Channel Team Leader - Reverse Logistics in Dubai, United Arab Emirates is an Internet sector opportunity for an operations-focused logistics professional who can monitor multi-site reverse logistics performance, coordinate internal and external stakeholders, and improve returns, transportation, compliance, and customer experience processes across Amazon MENA Operations.

This role is suited for a data-driven leader with strong ownership, process analysis capability, stakeholder coordination skills, and the ability to identify operational patterns, disruptions, risks, and performance improvement opportunities.

Job Details Country

United Arab EmiratesCity: DubaiIndustry: InternetFunction: Logistics-TransportationEstimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: AnyCandidate Nationality: AnyJob Type: Full-time Role Context The Channel Team Leader - Reverse Logistics will support Amazon s MENA reverse logistics operations by monitoring channel performance, improving transportation workflows, and helping sites maintain strong operational and compliance standards.

The role connects daily program tracking, business analysis, stakeholder communication, process design, and customer experience improvement. By diving deep into data and operational trends, the position helps reduce disruptions, improve returns cycle time, strengthen delivery experience, and support scalable reverse logistics execution.

Key Responsibilities * Monitor multiple reverse logistics sites from an operations, transportation, and compliance perspective.* Track daily program performance and identify risks, delays, disruptions, and improvement opportunities.* Work with internal and external stakeholders to support timely launches, stable operations, and achievement of key performance metrics.* Understand transportation operations issues quickly and assess business challenges, operational gaps, strengths, and weaknesses.* Recommend practical areas for improvement across reverse logistics, returns handling, delivery experience, and site performance.* Map business requirements and translate operational needs into clear process improvements and functional specifications.* Study and analyze workflows to identify bottlenecks, manual dependencies, compliance gaps, and customer experience risks.* Design solutions that improve cycle time, operational accuracy, financial control, and reverse logistics efficiency.* Develop and report performance metrics, executive updates, forecasts, budgets, and business analysis for leadership visibility.* Use data to identify opportunities that improve customer experience and operational reliability across MENA reverse logistics.* Deep dive into emerging industry practices and apply relevant learnings to solve business and transportation problems.* Design, develop, pilot, and roll out enterprise-wide programs related to performance improvement, returns cycle time, delivery experience, financial auditing, and alternate delivery services.* Coordinate with operations teams, transportation partners, compliance teams, finance stakeholders, technology teams, and service providers.* Scrutinize operational details, identify patterns in data, and anticipate implications before they affect service quality.* Support launch readiness activities by aligning stakeholders, tracking requirements, and removing execution blockers.* Prepare structured updates and recommendations for leadership based on performance trends, risks, and operational findings.

Ideal Profile * Experience in logistics operations, reverse logistics, transportation operations, program management, process improvement, or supply chain execution.* Strong ability to monitor multi-site operations and identify performance, compliance, and customer experience issues.* Practical understanding of returns operations, delivery experience, transportation workflows, financial auditing, or logistics partner management is an advantage.* Strong analytical skills with the ability to interpret data, identify trends, and convert insights into improvement actions.* Experience preparing performance metrics, executive updates, forecasts, budgets, or operational reports.* Ability to map business processes, study workflows, document requirements, and support solution design.* Strong communication skills with confidence working across technical, non-technical, internal, and external stakeholder groups.* High ownership mindset with the ability to work in fast-paced and changing operational environments.* Detail-oriented approach with the ability to dive deep, scrutinize information, and foresee business or data implications.* Customer-focused mindset with commitment to improving service quality, delivery reliability, and returns experience.* Ability to influence teams, manage priorities, and support enterprise-wide process improvement programs.

Skills Set * Reverse logistics* Transportation operations* Logistics program management* Multi-site operations monitoring* Returns management* Delivery experience improvement* Performance metrics* Business analysis* Workflow analysis* Process mapping* Functional specifications* Customer experience improvement* Compliance monitoring* Financial auditing support* Forecasting* Budget analysis* Executive reporting* Data-driven decision-making* Operational deep dive* Root-cause analysis* Stakeholder management* External partner coordination* Program rollout* Launch support* Cycle time improvement* Alternate delivery services* Supply chain execution* Problem solving