Customer Service Associate

Company Description

Jobs for Humanity is partnering with massoud to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: massoud

Job Description

We are seeking motivated individuals for the roles of Waiters, Cashiers, and Call Center Operators at our Zouk and Fanar branches. These positions involve heavy customer interaction, transaction handling, and inquiry management.

Job Purpose

The purpose of these roles is to provide excellent customer service, efficiently handle transactions, and effectively manage customer inquiries in a fast-paced environment to ensure satisfaction and repeat business.

Job Duties and Responsibilities

• Provide excellent customer service to all patrons
• Handle transactions efficiently and accurately
• Manage customer inquiries effectively
• Communicate clearly and professionally
• Pay attention to detail to avoid errors
• Solve problems as they arise to ensure customer satisfaction
• Interact with customers in a friendly manner
• Multitask effectively in a fast-paced environment

Qualifications

Required Qualifications

• Experience in customer service roles
• Strong communication skills
• Ability to multitask and manage time efficiently
• Detail-oriented and highly organized
• Strong problem-solving capabilities
• Friendly and personable demeanor
• Experience in handling cash transactions (for Cashiers)
• Excellent problem-solving capabilities and a friendly demeanor (for Call Center Operators)